📄 Return & Refund Policy
At AR Tech Zone, we are committed to providing high-quality tech products and a smooth shopping experience for our customers. Please read our policy carefully before placing an order.
🔁 1. Return Eligibility
We only accept returns or exchanges under the following conditions:
- 📦 Product received is damaged or defective
- 📸 Customer provides clear unboxing video as proof
Without valid proof, return requests cannot be processed.
❌ 2. Non-Returnable Cases
We do not offer returns or refunds in the following situations:
- ❌ Change of mind after receiving the product
- ❌ Customer no longer needs the product
- ❌ Minor packaging damage that does not affect product functionality
- ❌ Wrong expectations without checking product description
- ❌ Delay caused by courier services
🎮 3. Electronics & Gadgets Policy
For tech products such as AirPods, chargers, power banks, smartwatches, and gaming consoles:
- All items are tested before dispatch
- Returns are only accepted if the product is faulty on arrival
- No return will be accepted for usage-related issues or misunderstanding of features
🎥 4. Unboxing Video Requirement
To claim any return or refund:
- A clear unboxing video without pause or cut is mandatory
- Video must show the parcel being opened and issue clearly visible
Without video proof, claims will not be entertained.
🔄 5. Replacement Policy
If your claim is approved:
- We will offer replacement of the same product
- If replacement is not available, a store credit or alternative item may be provided
🚚 6. Delivery Refusal & COD Orders
For Cash on Delivery (COD) orders:
- Customers are requested to accept parcels after confirming order intent
- Repeated order refusals may lead to order blocking for future purchases
⚠️ 7. Important Note
We request all customers to read product details carefully before placing an order.
By placing an order, you agree to this Return & Refund Policy.
📞 8. Customer Support
If you face any issue, our support team is available to assist you:
📩 Contact us via WhatsApp or Instagram
We are always happy to help within policy guidelines.